Frequently Asked Questions
What information should I send for a quotation?
Please send the manufacturer, complete model number, quantity and destination country. For a replacement product, include a nameplate photo and any important electrical or mechanical specifications.
Can you arrange international delivery?
Yes. Courier, air freight and sea freight can be arranged according to shipment size, urgency and destination. The available options and estimated transit time are stated with the quotation.
Which payment terms are available?
Payment terms depend on order value, destination and transaction history. T/T is commonly used; other terms may be considered and will be confirmed in the quotation.
How do you verify branded products?
We check the ordered catalog number, manufacturer label and packaging before shipment. Available traceability information and manufacturer documentation can be provided on request. Requirements should be agreed before the order is confirmed.
How long will my order take?
Lead time depends on the model, quantity and stock location. We confirm the expected dispatch time during quotation or order confirmation and advise you if the manufacturer schedule changes.
Can you help identify a replacement or equivalent model?
Yes. Send the existing model number, nameplate photo and application details. We can review current replacements or practical alternatives, subject to final technical confirmation.
Can you provide datasheets and compliance documents?
Available datasheets, declarations and certificates are supplied according to the specific manufacturer and catalog number. Please request required documents before placing the order.
How are warranty and returns handled?
Warranty and return conditions follow the applicable manufacturer policy and the commercial terms stated in our quotation. Contact us with the order reference, product label and supporting photographs so the case can be reviewed promptly.
Contact Customer Service if your question is not covered above.